FAQs

At The Chalet

What does the price include?

The price of your stay in our Chalet during the winter fully catered, and chauffuer driven transport to and from the ski lifts each day. Breakfast, afternoon tea each day, and a 4 course meal accompanied by the house wine on 6 evenings

Is it possible to book the Chalet for a long weekend, or do I have to book the whole week?

At Icona we realise not everyone has an endless supply of days off/leave, so we have the option of either staying with us for a full week or a long weekend from Thursday to Sunday, please see details on our Price & Availability page.

Do I have to book the whole chalet, & can individuals & couples stay too?

No, you do not have to book the entire chalet, if you would like to stay with us at Chalet Anchorage, unless you would prefer not to share the Chalet with anyone else, and would like your privacy.

Can I stay longer than a week, ie 10 days?

Yes we are flexible with the duration of your stay here at Chalet Anchorage, just contact us, and we will be happy organise something to suit your holiday plans.

Are you child/family friendly?

Yes, we welcome family's & children to Chalet Anchorage, we have plenty of sources of entertainment to keep the little ones happy, with travel cot available for your use.

Can the children eat earlier, than the adults?

Yes, we realise that the kids tend to get a bit worn out after a day on the ski slopes, so if they would prefer to eat earlier, and eat a more 'child friendly' meal, this is no problem.

Can you cater for special dietary requirements?

Yes, we are used to catering for any allergies and dietary requirements. Please put full details on your booking form of your special requests.
 
Will there be a TV or DVD player in the chalet?

Yes, we have a large flat screen TV, along with a DVD player, SKY TV channels, and a comprehensive selection of movies.

Do you have Internet connection or WIFI?

Yes, we have WIFI available throughout the chalet.

Travel and Transfers

Where is your closest airport?

Geneva (GVA)

How long will my transfer be?

Approximately 40 minutes to 1 hour, depending on weather conditions... and traffic!

If I drive, is there parking available at the Chalet?

Yes, we have plently of parking available on the drive at the Chalet.

How do I find the best flight deals?

There are loads of websites offering scheduled flight searches. By going to the airlines direct the process is often simpler but you don't get much comparison! The best prices are supposedly cheaper on ticket-resellers sites who may well be offering seats with competing airlines or who have deals on. We looked on Ebookers.com and compared this with British Airways and found absolutely no difference in the cheapest price. What we did find is that you get loads more time options with BA allowing you to configure your flight to suit your needs (albeit not at the cheapest cost).

When it comes to comparing the cheapest prices we currently find the Skyscanner.net map excellent. They tend to focus on the 'low-cost' carriers (something to do with availability / disclosure of prices by some carriers, although they do give route information and links to companies who they don't have prices for, nice!). Using their database of flights and this map you can get an good idea of prices across the airlines

Do I need to bring child seats for airport transfers?

Although France does not have the same child seat regulations as in the UK, we believe that your safety, and your child's safety is paramount, and would recommend that you both supply and fit your child's safety seat.

I would like to take my skis/snowboard with me.  What do I do?

It is advisable that ski carriage is booked in advance, preferably when the initial booking is made. Not all, but most operators charge around £30 per set of skis or snowboard. A ski or snowboard bag can also be packed with soft items (ski trousers, jumpers etc) around your skis or board to give them added protection... and maximize your baggage allowance!!  Just be careful if the equipment is covered in storage wax.

I would like to take just my ski boots with me?  What do I do?

Ski boots are included in your luggage allowance which is usually around 20kg, but please do check.  Boots can be packed separately in a boot bag. Remember that excess luggage charges may be made if you exceed 20kg. So bearing this in mind, it can be a good idea if you are able to carry your boots on board the aircraft with you.

The Resort

Can I pre-book my lift pass?

Yes if we have received your booking and it has been confirmed, we would be delighted to book your lift pass in advance. 

Do I need a photo for my lift pass?

All of our resorts are now using the hands-free chip card, which means you can keep your lift pass safe in a pocket when going through the lift turnstyles.

Can I pre-book equipment hire?

Yes, we can organize all your equipment hire in advance,  just let us know your boot sizes and skiing proficiency for your ski's and bindings.

What else is there to do (other than ski and board)?

In Chamonix, there is a vast amount of other Activities that are available to you, here are just some to give you an idea:

Glacier Walking, Heli Tours, Husky Sledging, Parapenting, Snow Shoe Walking,Ice Climbing, Ice Rink, Ten Pin Bowling, Indoor Climbing Wall, Swimming Pool, husky sledging. 

For those of you either wanting a rest, or not such an energetic activity, there is a fantastic selection of Boutique shops, (including Chanel, Peak Performance, Roxy, Oxbow). Local markets, Brocantes, Flea Markets,  Cinema, Health & Beauty Spas, and a Swimming Pool.

We can also organise a trip to you pamper you at the Thermal Springs at the beautiful Pre-Saint-Didier Spa which is a ancient thermal hot spring spa that dates back to Roman times, and has been frequented by many illustrious names, including the Italian Royal Family.

There are also many beautiful towns not too far away from Chamonix, such as Annecy, which is known as the ‘Venice of France', with its lake being the cleanest and purest in Europe and is a must see if you are wanting to see a bit more than Chamonix.

Not forgetting that Italy is only a drive through the Mont Blanc tunnel, and easily accessible from Chamonix.